How can we help?

For help with active work, use the project channel and contacts defined for your engagement. Include the affected system, observed behavior, business impact, timing, and any recent changes that may be relevant.

Incident response follows the contacts and service expectations in your client agreement. If you cannot reach the established channel, email hello@jstty.com with “Production support” in the subject line and describe the impact.

If something on jstty.com is unavailable, difficult to use, or inaccessible, send the page address, your device and browser, what you expected, and what happened. Screenshots are useful when they do not contain private information.

To report a potential security issue involving this site, email hello@jstty.com with “Security report” in the subject line. Please avoid accessing, changing, or retaining data that is not yours.

For a new product, cloud, AI, modernization, or scalability engagement, tell us what you are trying to accomplish, the current constraints, and the timing you are working toward.

Send support and project inquiries to hello@jstty.com. Please do not include passwords, access tokens, private keys, or other secrets in email.